Strategy meets technology — for measurable customer experience.
Every successful customer experience starts with a well-thought-out strategy. We analyze, optimize and design customer journeys, CRM setups and marketing automation to best support your business goals — independent of technology, but with a clear focus on efficient implementation.
Get advice nowWhere are you standing? Where can you go?
Analysis, audit & optimization
your customer experience.
We identify potential, improve existing setups and develop new strategies.
We analyse your customer engagement strategy, technology setups and processes for efficiency and potential for improvement.
Our goal: An optimized customer journey, optimized processes, customer journeys and measurable results.
Our goal: An optimized customer journey, optimized processes, customer journeys and measurable results.
In-depth CX audits and potential analyses
Evaluation of existing CRM, MarTech and Customer Data solutions
Analyzing customer journeys and campaign performance
Recommendations for quick and sustainable optimization
Our Technology-Stack
From setup to perfect customer experience
Strategy, optimized customer journeys, real-time content, and data-driven CX
We develop sustainable strategies, optimize your customer journey and rely on data-driven real-time content.
Successful customer experiences don't happen by chance. We analyse existing processes, develop data-based customer journeys and optimize your CRM and marketing setup. In this way, we enable personalized, cross-channel communication in real time.
Strategy development for customer experience and marketing automation
Optimizing customer journeys, touchpoints, and sales funnels
Using real-time content for personalized experiences
The best solution for your goals
Technology as a means, not as an end in itself
We provide independent advice, but rely on Braze for perfect implementation.
We know all relevant CX platforms — from Salesforce, Adobe, SAP to HubSpot, BloomReach and Pipedrive. Our expertise allows us to provide agnostic advice, but we focus on Braze for implementation.
Independent technology and platform consulting
Best practices for MarTech, CRM, and customer data
Evaluation of existing setups and architectures
Braze implementation and optimization when appropriate
Smart automation and AI-powered optimization
AI as a game changer for marketing, CRM and customer engagement
We specifically integrate artificial intelligence into your strategy — within and outside of your MarTech tools.
AI is changing how companies interact with their customers. We help you effectively use AI-based processes and AI agents — whether in marketing automation, CRM, personalization or campaign optimization. Our team includes certified AI experts who will guide you from strategy to implementation.
AI-powered data analysis and predictive analytics
Automation with AI agents and personalized customer experience
Make the most of AI in MarTech and CRM tools
Individual advice from certified AI experts
